Animal Jam: Weird Glitch!

Hey, guys. I made this post because I need help. This glitch has got me several times now, and once in the middle of something very important.
Have you ever chatted with someone and they don’t respond to ANYTHING you say? They’re not ignoring you. I tested it with Amber, and they’re saying all kinds of things. This is the glitch that happened when I was getting my membership from Annabelle, and it resulted in wasting three days of my membership.
If anyone else has experienced this glitch or has any idea of how to fix it, PLEASE tell me!! It’s getting to be extremely annoying, and I will give you and your blog a shoutout if you can give me a working solution.

Thanks for your help,

Summer